Question: Which courier do you use to ship your item?
Ans: We use different couriers (Royal Mail, myHermes, DPD, TNT, wnDirect, and UPS etc) depending upon your location. If multiple couriers available for your destination, you can choose desired courier while checkout.
Question: How much is shipping cost to my destination?
Ans: You can find shipping estimate on checkout page. Add a product in cart, there is "Shipping Estimate" window on left side on cart page. Choose your destination and click on "GET A QUOTE" button. Final shipping cost may vary on checkout page depending on item weight and number of items added in cart to buy.
Question: Who will pay local taxes and custom duty if customer purchase item outside of their country?
Ans: Customer may have to pay import duties and local taxes on goods that are purchased for delivery outside of the European Union. Any charges for custom clearance must be paid by customer. Lcd4laptop.co.uk have no control over these charges and cannot predict what they may be. Please note that Lcd4laptop.co.uk does not charge any fees, other than the amount charged at the checkout..
Please check with local authorities for any import duties that may be associated with the delivery of international goods to your country prior to placing an order.
If the shipment is refused due to the customer declining to pay any local taxes or import duties etc, the customer is responsible to pay all the costs associated with the return shipping of the refused goods to our warehouse.
Question: I need the item urgently, how can I get it for tomorrow?
Ans: Our cut off time is 2pm so, orders received before 2pm GMT, with cleared funds will be dispatched same day by express courier (DHL, UPS or TNT, myHermes etc) or Royal Mail depending on your location and shipping service. Orders received after 2.00pm GMT may be dispatched same day or next working day. Orders received on weekends and public holidays will be dispatched on next working day.
Question: I have placed an order; can you ship it to a different address?
Ans: We will dispatch items to PayPal and Card statement registered address ONLY.
Please make sure your address is correct, before you place order, as we will not be able to change the address.
Question: I ordered a screen of yours; can you send me a VAT invoice with MY VAT number written on it?
Ans: I am afraid, we cannot change the details on the invoice once created.
So, if you want your VAT number or Company name on the invoice then please write them on your PayPal address. Those details will appear automatically on the invoice.
Question: How long it will take to receive my order?
Ans: Orders received before 2:00 pm GMT, with cleared funds will be dispatched same day by express courier (DHL, UPS or TNT, myHermes etc.) or Royal Mail depending on your location. Orders received after 2.00pm may dispatch same day or next working day. Orders received on weekends and public holidays will be dispatched on next working day.
Expected Delivery Time:
Economy delivery: 2-4 working days, if you did not receive your item within 5 working days.
Standard delivery: 1-3 working days, if you did not receive your item within 5 working days.
Express delivery: 1-2 working days, if you did not receive your item within 2 working days.
EUROPE: Shipped with Royal Mail/Express Courier, 3-10 Working Days (Excluding Saturday, Sunday and Public Holiday(s). Sometimes it may take longer to deliver, due to weather or some other circumstances. Some areas in Greece, Spain, Italy and Cyprus may take between 10-25 Working Days to deliver your item.
USA and Rest of the World: 5-25 Working Days (Excluding Saturday, Sunday and Public Holidays), if your item has not arrived within the expected delivery time as explained above then please contact us, but please don’t forget to check first with your local postal service, they may have tried to deliver it in your absence and took it back as they need signature on delivery.
Question: I placed an ordered yesterday with “Next Day Service” and I have not received it today?
Ans: Orders received before 2:00 pm GMT, with cleared funds will be dispatched same day by express courier (DHL, UPS or TNT, myHermes etc) or Royal Mail depending on your location. Orders received after 2.00pm may dispatch same day or next working day.
Question: What is the free UK shipping service you offer with the item?
Ans: We offer myHermes and Royal Mail Recorded First Class Service for all the orders under £40. And we offer free express service for all other orders above £40.
Question: I ordered a screen, with standard service, two days ago and still I have not received it?
Ans: According to Royal Mail, 1st class mail gets delivered within 1-3 working days, but it is not guaranteed.
Royal Mail can take as long as up to 15 days to deliver as per their terms and conditions.
[Note: The item sent with first class cannot be considered as lost item till 15 days as written by Royal Mail in their 7th clause.]
Please see the link attached.
Question: I bought a screen with standard service and the tracking number you have given us do not work?
Ans: Royal Mail do not offer guaranteed time delivery or tracking facility on this service, and Royal Mail only update the status once the item is delivered.
Question: What will happen if I don’t receive my ordered item?
Ans: If you do not get your item in the expected time, then please let us know.
We will check with the courier and if the item got lost by the courier then we will re-ship a new item for you without any delays.
Question: Can I collect the item?
Ans: Yes, you can collect the item directly from our warehouse.
Our address is;
Viglen House, Unit B15
PH: +44 (0) 20 8997 8770
Question: I ordered the screen online; can I collect it from you?
Ans: Ordered placed online cannot be collected from our warehouse.
Question: I want to collect the screen, how can I pay?
Ans: if you want to collect the screen then you can come to our warehouse and either you can pay by chip n pin card or you can pay by cash. No PayPal payment for collection orders.