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Question: I have bought the item with wrong address; can you ship it to a different address?
PayPal(or Payment By Card) do not allow to change address once the order is placed.
We will dispatch items to PayPal/Card registered address ONLY, received with your order.
Please do not send any email or request for address change as we cannot change your shipping address once order is placed.
Question: How Can I change shipping address?
If you like to change shipping address, please add your new address in "PayPal" before ordering and then choose your new shipping address at check out.
Please do not add any note in order or send message to change shipping address, as we can’t change shipping address once order is placed.
Question: I have just bought the item and do not need any more or bought the wrong item; can you cancel or stop the order straight away?
Please send email to email@example.com or call +44 (0) 208 9978 770 and we will do our best to cancel or stop the order if possible (but not always possible) as we have an automatic system and it takes the orders from website and processes them automatically.
We will reply emails as 1st come 1st served basis and there may be other emails in queue before your email, it is not possible to jump and see your email 1st.
Please do not send 100’s of emails as it will just delay our response time to other customers.
If we were not able to cancel or stop your order and your order is shipped, please request RMA number for return through email once you have received the item and we will be happy to assist you.
Question: Do you provide a VAT invoice?
We provide a full VAT invoice with every order. Invoice will be emailed to your email address written. once the item has been dispatched along with the tracking number (depending on your chosen delivery method).
Question: I want to buy without VAT as i have a valid “EU VAT number” or I am an “offshore customer”
Before purchasing please email us over firstname.lastname@example.org and we will help you out.
Question: Do you offer trade discount?
If you are a reseller and looking for reliable and reputable charger supplier look no further. We can offer you professional service, top quality products and customized prices as per your order size. We can supply from a charger or a pallet to a full container.
We do offer trade prices / discounts for bulk orders, please email your trade inquiry over email@example.com and we will get back to you with the trade price.
Question: What is your warranty policy?
1- 90 Days warranty on all Screens(LED/LCD Screens for Laptop, Tablet Touch/Digitizer Screens, Screens for Apple, Screens for iMac).
You can upgrade your warranty at the time of purchase to 12 months from just £9.99 If you wish to do this please email firstname.lastname@example.org
2- 365 Days Warranty on all other products(AC Adapters, Cables & Keyboards)
Question: What is and what isn’t covered under the warranty?
Warranty covers Manufacturing defects / Technical Faults like dead on arrival (DOA) or stopped working.
This warranty excludes any damage/mishandling caused by the user and normal wear and tear.
Question: What happens if the goods are damaged in transit?
Please check carefully your goods on delivery and if package is damaged you must inform delivery person and must write damaged parcel or tick on “Unchecked” when signing for delivery. If you have received goods damaged in transit, you must report to us within 48 hours of receipt. We cannot accept any damage claims outside of this time frame.
Please take few pictures of the box and the item then email us over email@example.com as required by the courier, and don’t forget to write your order number in the email for reference.